Privacy Policy

This policy explains how Shenzhen Fibtele Optical Communication Co., Ltd (“Fibtele”, “we”, “us”) handles personal information submitted through this website.

Information we collect

When you submit an inquiry, contact form, or newsletter request, we may receive your name, company, business email, telephone number, country, requested product, quantity, technical requirements, and the message you provide. We may also process the submitted page, session landing page, referring page, and campaign parameters so we can understand which content produced an inquiry. Basic security and request information may be processed to deliver and protect the website.

When you click an email or WhatsApp contact link, we may record the selected contact channel, destination, page and link context, language, session landing page, referring page, campaign parameters, server time, and an approximate country supplied by our website infrastructure. This click record does not read your email draft or WhatsApp conversation, does not reveal your WhatsApp number, and does not confirm that you sent a message. Complete IP addresses and browser user-agent strings are not included in click-notification emails.

How we use information

We do not collect payment-card information through the website inquiry forms.

• Respond to product, quotation, technical, and after-sales inquiries.
• Prepare requested product information and commercial communications.
• Protect the website and forms from abuse, fraud, and automated spam.
• Understand which pages and contact channels generate genuine business-contact intent.
• Maintain business correspondence and comply with applicable obligations.

Service providers and international processing

The website and form-delivery infrastructure uses Cloudflare services. Inquiry notifications are delivered to an authorized Fibtele business mailbox. These providers may process technical or message data in locations where they operate, subject to their terms and security controls.

Retention and sharing

We retain inquiry information only for as long as reasonably necessary to respond, maintain the business relationship, resolve disputes, protect the service, and meet applicable legal requirements. We do not sell personal information. We may share it with service providers acting on our behalf, professional advisers, or authorities when legally required.

Your choices

You may ask us to correct or delete information you submitted, object to optional marketing communication, or ask how your information is being used. Some records may need to be retained where required for legitimate business or legal purposes.

Contact

Privacy questions can be sent to info@fibtele.com. Please identify the relevant inquiry so we can locate it.